Tell customer service first
Practices should inform customer service they want to use Artisan Lab Network for VSP so the lab can set their account up.
Provider Resources
The operating system for an independent optical practice.
Search products, layout charts, policies, AR coatings, brands, training, troubleshooting, ordering tools, and practice-growth resources from one place.
Customer Portal
The fastest path for existing customers.
Everything about your relationship with Artisan in one place, from daily reports and pricing to programs, support, and performance visibility.
Daily production reports
Practice performance dashboard
Interactive price guides
Programs and promotions
Practice Intelligence insights
Order trends and benchmarking
Ordering
How do you want to order?
Start here when the job is ready. These are the three order-entry paths an optician is most likely looking for.
Maintained for Artisan partners and updated as ordering workflows change.
DVI RxWizard
Use RxWizard for online prescription ordering when your team wants a direct, structured order path into the lab.
Best for practices already working from DVI workflows or building a repeatable online ordering process.
Open DVISpecCheck
Use SpecCheck for lab workflow, billing, account payment, and order support tools connected to your Artisan relationship.
Best when you need ordering support plus account workflow visibility in one place.
Open SpecCheckVisionWeb
Use VisionWeb when your practice submits through VisionWeb and needs the correct Artisan lab connection approved.
Best for teams that already use VisionWeb as their insurance or order-entry workflow.
Open VisionWebPopular Resources
Fast answers for the questions that come up every week.
Most downloaded, recently added, staff favorites, and the links that keep practices moving.
ToolPopular
Price Lists
Open confidential partner price lists for authorized Artisan customers.
Open resource
PolicyPopular
Policies
Review policy guidance for remakes, warranties, shipping, frames, and coatings.
Open resource
ToolPopular
Pay Lab Bill
Use SpecCheck Lab Pay to manage and pay Artisan lab bills.
Open resource
ToolPopular
Optical Engineering Center
Calculators, lens thickness estimators, prism tools, and lab references.
Open resource
PDFPopular
Camber Pure
IOT-powered progressive design guide for confident premium recommendations.
Open PDF
GuidePopular
Learn about our AR Treatments
Compare Artisan AR treatments and match the right option to each patient.
Open resource
Tool
GoStock
Search and source stock lenses through the GoStock marketplace.
Open resource
GuidePopular
Progressive Troubleshooting
Step-by-step support for progressive complaints, measurements, and remake decisions.
Open resource
Resource Library
Find the brand first. Then find the exact PDF, video, or guide.
A Microsoft Learn-style library for opticians: search everything, filter by task, or use the brand navigation.
Scroll sideways to see more filter options.
Artisan
Artisan designs, treatments, and fitting references
Start here for Artisan design families, AR treatment pages, and fitting charts used by opticians every day.
Lens Designs
PDFPopular
Diamond Series
Premium design guide for Diamond Series patient conversations.
Open PDF
PDF
Gold Series
Product guide for Gold Series positioning and recommendations.
Open PDF
PDF
Platinum Series
Premium design support for Platinum Series recommendations.
Open PDF
PDF
Artisan Design Series
Overview guide for Artisan design families and recommendation paths.
Open PDF
PDF
SD Reach
Current SD Reach guide for office-reader and near-work recommendations.
Open PDF
Layout Charts
PDF
Diamond Series Layout Chart
Measurement and placement guide for Diamond Series designs.
Open PDF
PDF
Gold Series Layout Chart
Fitting reference for Gold Series lens design selection.
Open PDF
PDF
Platinum Series Layout Chart
Centration chart for Platinum Series ordering support.
Open PDF
PDF
SD Digital Layout Chart
Fitting reference for SD Digital lens placement.
Open PDF
AR Coatings
Guide
Artisan Emerald
Premium everyday AR clarity and comfort for strong everyday recommendations.
Open resource
GuidePopular
Artisan Nytopia
Advanced clarity, durability, and visual comfort for premium AR conversations.
Open resource
Guide
Artisan Armour
Durable everyday AR performance for patients who need reliable clarity.
Open resource
Guide
Artisan Azure
Balanced clarity and appearance with clean visual performance.
Open resource
VSP Setup
Simple VSP routing, kept out in the open.
This is the setup guidance customers ask for most: tell customer service first, add the lab correctly, and orders will route to the right Artisan lab.
Add the lab in VSP
After setup, add the lab inside VSP. In all instances, add Pacific Artisan Labs, even if you are using Pike Artisan Labs.
Orders still route correctly
VSP lists the Artisan labs under Pacific Artisan Labs. Orders will still route to the correct Artisan lab just like private pay orders.
PECAA Max Unity Rewards
Keep the PECAA Max flyer close to VSP setup.
The PECAA Max Unity Rewards flyer lives in the Unity / VSP brand library alongside plan-aligned products and VSP setup guidance.
Troubleshooting
A growing knowledge base built from real optical support questions.
Progressives, non-adapts, measurements, coatings, frame selection, safety, occupational lenses, high Rx, prism, digital measurements, and remakes.
Progressive Troubleshooting
Step-by-step support for progressive complaints, measurements, and remake decisions.
Non-Adapts
Practical triage for progressive, occupational, and specialty-lens non-adapts.
Measurement Errors
Find common PD, OC, seg-height, tilt, wrap, and vertex issues before remakes.
Coating Concerns
Support for crazing, peeling, scratches, cleaning problems, and coating expectations.
Frame Compatibility
Check frame choice, groove depth, wrap, drill mounts, safety frames, and lens limits.
Corridor Issues
Diagnose narrow corridors, swim, blur zones, and near or intermediate access complaints.
High Rx Review
A growing guide for high-power lens selection, thickness expectations, and frame choice.
Prism Questions
Use engineering tools and lab support when prism, compensation, or measurement questions get complex.
Occupational Lenses
Guide patients toward office, near, and task-specific lenses with fewer adaptation surprises.
Digital Measurements
Review PD, OC, seg height, wrap, panto, and vertex before ordering complex designs.
Practice Tools
Training, systems, engineering, pricing, and growth support.
The tools section now focuses on workflows that replace common sales-rep questions without burying the product library.
OTI Partnership
Optical Training Institute
A modern training platform for opticians and eyecare teams: onboarding, skills assessments, certification prep, continuing education, and role-based learning plans.
Skills assessments for hiring and development
Structured onboarding and role-based training
Optician Development Program apprenticeship course
ABO and NCLE exam preparation
Continuing education credits
Virtual optical equipment simulator
Manager dashboards and progress reports
Live tutoring and interactive job aids
Marketing Resources
Support better patient conversations at every touchpoint.
Marketing support will include digital campaigns, patient education, dispensing mats, and point-of-purchase displays.
Coming Soon
Newest Training
Training videos opticians can reach without digging.
The most useful videos are also indexed in search and brand pages.
Training
IOT Camber Steady Plus Training
Training for positioning, fitting, and practical dispensing conversations.
Open resource
TrainingNew
ALN Camber Pure Training Webinar
Camber Pure webinar for opticians learning recommendation language and fit support.
Open resource
TrainingNew
Tokai Product Training
Tokai product training for design selection and dispensing support.
Open resource
Training
Unity V3 Products
Unity V3 product training for plan-friendly lens recommendations.
Open resource
Training
Chemistrie Product Training
Product training for clip options and add-on support.
Open resource
Training
Sequel Portfolio Guide
Training guide covering Sequel everyday, computer, and meeting lens options and dispensing guidance.
Open resource
Support
The right lab contact when the answer is not in the library.
For practical order support, contact the lab team closest to your account.