Troubleshooting & Best Practices
Practical guides for common lab and lens questions.
Use these first-pass workflows to verify fit, measurements, materials, and patient needs before requesting lab review.
Non-Adapts
Use this guide when a patient cannot comfortably adapt to a new lens design after the prescription, fit, and frame have been dispensed.
Read Guide →Corridor Issues
Use this guide when a progressive wearer can find distance but struggles with near, intermediate, corridor width, or head-position comfort.
Read Guide →Coating Concerns
Use this guide when a patient reports scratches, peeling, crazing, cleaning difficulty, glare, reflections, or a perceived coating failure.
Read Guide →Frame Compatibility
Use this guide before ordering lenses in frames with unusual shape, high wrap, drill mounts, safety requirements, or edge-thickness risk.
Read Guide →Measurement Errors
Use this guide when a finished pair seems technically correct on paper but the patient’s visual experience suggests measurement or wearing-position mismatch.
Read Guide →Progressive Troubleshooting
Use this guide as the standard office workflow for progressive complaints before requesting a remake.
Read Guide →